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BOOKING POLICY

Please Carefully Review Our Booking Policy Before Scheduling Your Appointment

BOOKING APPOINTMENTS:

  • All appointments must be scheduled in advance through our online booking system or by contacting our studio directly.

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CANCELLATIONS:

  • ​Cancellations made less than 48 hours before your scheduled appointment will result in a 50% service fee, charged to the card on file or added to your next visit. We understand that emergencies happen, and we’ll always do our best to accommodate, but consistent late cancellations may result in limited booking privileges.

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LATE ARRIVALS:

  • Please arrive on time for your appointment to ensure you receive the full service. Late arrivals may result in a shortened appointment time.

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RESCHEDULING:

  • Clients may reschedule their appointment up to 48 hours prior to the appointment time without incurring any fees, subject to availability. Rescheduling an appointment with less then 48 hours notice requires you to contact your service provider directly.

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NO SHOWS:

  • If you do not show up for your appointment and fail to contact us in advance (no-call, no-show), you will no longer be eligible to book any future appointments. We value your time and ours, and this policy ensures fairness to all clients and our team.

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REFUNDS:

  • Refunds will not be issued for services already rendered. However, if you are unsatisfied with your service, please contact us within 48 hours, and we will do our best to address your concerns.

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GROUP BOOKINGS:

  • For group bookings or events, please contact us directly to discuss availability and booking policies.

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HEALTH & SAFETY:

  • For the safety of our clients and staff, please reschedule your appointment if you are feeling unwell or experiencing any symptoms of illness.

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PAYMENT:

  • Payment is due at the time of service. We accept cash, credit cards, and other forms of electronic payment.

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CHILDREN & GUESTS:

  • To maintain a relaxing environment for all clients, we kindly ask that you refrain from bringing children or additional guests to your appointment unless they are also receiving services.

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STUDIO POLICIES:

  • By booking an appointment with us, you agree to abide by our studio policies as outlined above.

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For Our Returning Lash Clients:

  • Refills: If you have 50%+ lashes after 2-3 weeks, please book a REFILL.

  • Full Set: Over 4 weeks or less than 20% of lashes, you must book a FULL SET.

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Thank you for choosing The Beauty Vault DM Inc. We look forward to providing you with exceptional lash and brow services!

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